Fortum Group worked in collaboration with BNP Paribas and fintech Pine Labs to enhance the payment experience at its electric vehicle charging stations in India.

The previous post-payment model exposed the company to credit risk, leading to the need of the development of a new solution that combines a mobile application, prepaid physical and virtual cards, and RFID charging keys. This system enables customers to make quick, pre-authorised payments while monitoring their transactions directly through the app.

The solution integrates several payment infrastructures, including the National Payments Corporation of India’s RuPay network and the Unified Payments Interface (UPI), allowing seamless and flexible payments across charging stations and other merchants. The initiative illustrates how effective collaboration between corporates, banks, and fintech providers can deliver innovative payment solutions that improve customer experience, mitigate risk, and support growth in emerging sectors such as electric mobility.

Rajani Modi (Former) Head, Project Finance & Treasury, Fortum Charge & Drive India:

“Our customers are happy with the new solution. For those that were used to the old post payment process, now having it available in their mobile and being able to see how much is being debited at the point of use is a huge step forward. And now they can also use our card across other charging stations and merchants, they no longer have to carry multiple cards.”

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