The Cash Customer Service: a team dedicated to the daily monitoring of your operations Optimize and simplify the monitoring f your cash management operations Your cash management operations are often complex. Whether they take place on a domestic or interntional level, they comply with various standards and use different systems. This is why BNP Paribas devote a team of specialistes to the daily monitoring of your cash management.

A centralised point of entry

Cash Customer Service is your sole contact for the personalised daily monitoring of your national and cross-border transactions.

Incident prevention and resolution

- Constant surveillance of applications - A pro-active alert of the services relevant to your company - Incident resolution

Assistance of your teams

- Assistance in the use of cash management tools - Information concerning the progress of your operations - A guarantee of the resolution of your requests - Monitoring and checking of your files (reconciliation of treasury, position management)

Cash management specialists at your service

A team of Cash Management Analysts provide a personalised after-sales service for your operations. They have a comprehensive knowledge of your cash management solution. Cash Customer Service teams are available during extended opening hours. They provide a trilingual customer service in French, German and English.

A quality approach

Cash Customer Service, certified ISO 9001/standard 2000 guarantees service quality, competence and team training. It is the most demanding standard in terms of client satisfaction. Your analyst will provide you with a monthly personalised reporting summarising the total of interventions. You can give us regular feedback and comments on the quality of our service. These periodic assessments help us to continuously upgrade and improve our service.