Synopsis

Contacts:
Who can I contact if I have any further questions?
Does the information I send you by e-mail remain completely confidential?
Who else receives the e-mails I send you?

Subscription:
Is it necessary to have a current account in order to create a notebook?
How to create your personal notebook?
How can I create my personal notebook?

Help:
How can I obtain technical support?
I have subscribed to Corporate and Investment Banking Portal and I have created my own personal notebook, but I have forgotten my password. What should I do?
I am not familiar with the site. Which tools will enable me to obtain information?

Anomalies:
Can I draw your attention to the bugs that I have noticed?

Configuration:
What are cookies and why do you use them?
How do I set up my Web browser to accept cookies?
I logged on to access my account and a blank screen appeared. What should I do?

Who can I contact if I have any further questions?

If you have any questions on requirements or products, please contact the appropriate person depending on the country or region in question.
The webmaster can also respond to your general comments.

Does the information I send you by e-mail remain completely confidential?

There is no technology, organisation, or method of communicating information (whether Internet, fax, telephone, or postal service) that can guarantee total confidentiality. So please ensure that the content of your messages is commensurate with the level of security provided by the means of communication you have chosen. Having said that, these restrictions can be overcome. If you wish to share highly confidential information with us, you can send us a short e-mail to arrange an appointment so that we can meet privately and discuss matters in complete confidence.

Who receives the e-mails I send you?

It's entirely up to you! Our e-mail system enables you to choose the country and the person you wish to send the e-mail to. When your e-mail is addressed to the webmaster, your message will be re-directed to the person best able to help you.

Subscription:

Is it necessary to have a current account in order to subscribe to the newsletters or to create a notebook?

No, it is not necessary to open an account.
You can subscribe to the Newsletters without having a current account, you only have to fill the e-mail field to receive the Newsletter.
You can also create your own Personal notebook free of charge.

Create your own personal notebook?

Creating your Personal notebook allows you to customise the home page using information you selected. It displays the information you are interested in - the newsletter, for example.

How can I create my personal notebook?

You can create your personal notebook by clicking on Members Services on the home page.

Help:

How can I obtain technical support?

You can get technical support by contacting our webmaster paris_bfi_ci_website_email_follow_up@bnpparibas.com. Links appear on all pages. Do not hesitate to contact him.

I subscribed to Corporate and Investment Banking Portal and I created my own personal notebook, but I forgot my password. What should I do?

If you forgot your password to access Members Services please click on Password lost, and fill your e-mail and validate. A new password will be sent to you by e-mail.

I am not familiar with the site. Which tools will enable me to find information?

- The "Search" heading can help you search for information at any time. You will immediately find what you are looking for.
- A search under the "Products and Services" heading will direct you to your major requirements.

Anomalies:

Can I make note of the bug I noticed? Do you mind my commenting on the bugs I noticed?

Do not hesitate to communicate the problems you encountered. Your comments help us to develop the site.

Configuration:

What are cookies and why do you use them?

Cookies identify users and prepare customised Web pages for them. When you enter a Web site that uses cookies, you may be asked to provide information, such as your name and interests. This information is packaged into a cookie and sent to your Web browser, which stores it on your PC's hard drive for later use. The next time you request a page, your browser will send the cookie to the Web server. The server can use this information to present you with custom Web pages.
Aside from our literature order form, which stores your personal information in a cookie so that you don't have to provide it again the next time you place an order, the cookies this site creates do not contain any personal information. We use cookies to determine whether a page request comes from someone who has already logged on, so that we can avoid presenting duplicate information that users may have already seen.
Some browsers can be configured to warn the user whenever a site sends it a cookie. If your browser provides an edit message asking you to accept or reject the use of cookies, you should accept. Parts of the site will not work without them.

How do I set up my Web browser to accept cookies?

Accepting cookies is the default setting of a browser. If you have disabled this feature you should follow these steps:

I logged on to access my account and a blank screen appeared. What should I do?

If you are experiencing difficulties with your Web browser displaying a BLANK screen or loading only part of the page, you may need to apply the Internet Explorer 5.0 patch (i.e. 5) provided by Microsoft. For your convenience we have provided a direct link to the product support area of the Microsoft Web site.
Users running the English language version of Internet Explorer 5.0 in Windows 95, 98 or NT 4.0 will need to download the file 3725.exe, which is located about halfway down the Microsoft page under the heading "Which File to Download". Other users should follow the instructions, which are provided on the Microsoft page to determine which file you will need to download.